Contact Us

We're here to help with all of your enquiries.

Contact Us

Phone: 08 8372 5111  (All hours)

Fax: 08 8271 4886

Email: pobox1@unley.sa.gov.au

Post: PO Box 1, Unley SA 5061


In person: 
Unley Civic Centre, 181 Unley Road, Unley SA 5061

ABN: 63 714 797 082


Opening Hours

Monday – Friday, 8.30am to 5pm

 

Elected Members

View the Elected Member contact details.

National Relay Service (NRS)

The City of Unley welcomes calls made through the National Relay Service (NRS).
Phone: 1800 555 677

Voice / Textphone users

Phone: 133 677 (24 hours 7 days per week) People who have Speech / Communication impairment only (are not hearing impaired)
Speak and Listen Service (SSR) on 1300 555 727

Customer Service

The City of Unley is committed to providing excellent customer service. 

Feedback

  • Compliments

    When an employee or volunteer exceeds your expectations in service delivery, we would very much like to hear about it. Recognising outstanding effort assists us in encouraging and promoting excellent customer service across the organisation.

    To lodge a compliment, please complete the Feedback Form.

  • Complaints

    If you have a problem, issue or concern about the services, decisions or actions of Council we would like to hear about it.

    To lodge a complaint, please complete the Feedback Form.

    How your complaint will be investigated

    Upon receipt of your complaint we will direct it to the department best able to undertake an investigation. A Council Officer may contact you to discuss your concerns or to ask for further information. Once the complaint has been investigated, we will respond to you, giving the reasons for our decision or intended future actions.

    How long will it take

    We aim to acknowledge receipt of your complaint within 3 working days and respond to your complaint within 10 days. If we are unable to respond within 10 days we will contact you to explain why and advise the timeframe in which we will be able to respond.

    Further action

    If you are not satisfied that your complaint has been adequately resolved you can request an internal review. An independent senior officer will then undertake an investigation of the issue and make a determination on the matter.

    You have the right to take your complaint to an external agency at any time if you are unsatisfied with the way it is being handled. The Ombudsman can be contacted via phone on 8226 8699 or by visiting the Ombudsman website.

  • Suggestions

    If you have a suggestion about the services, decisions or actions of Council we would like to hear about it.

    To make a suggestion, please complete the Feedback Form.

Report an Issue

Report an Issue

Regarding footpaths, graffiti, health, roads, street trees, traffic, development, neighbourhood issues such as dogs, birds, bees, wasps, overhanging trees or backyard burning report an issue.

 
My Local Services App
The My Local Services App allows you to get local information, report issues, and find out what's near you, all from your mobile device.
 
To find out more and to download the app visit the My Local Services App webpage.

Emergency Information

SA Police

Emergency: 000
Attendance: 131 444
Crimestoppers:  1300 333 000

Fire

Emergency: 000
Bushfire Hotline: 1300 362 361

Ambulance

Emergency: 000

State Emergency Service

Emergency: 132 500
After Hours Crisis Care (4pm - 9am and 24 hours on weekends & public holidays)
Emergency: 131 611

Bureau of Meteorology

Information: 1300 659 215

Poisons Information Hotline

Information: 13 11 26

National Security Hotline

Reporting / Information: 1800 123 400

  • All Hazards Preparation

    Australian Red Cross runs a community education program to assist people, in particular those most vulnerable, to prepare for emergencies.

    For further information on Emergency Service in Australia visit the Australian Red Cross website.

  • Responsibility for Emergencies in SA

    In emergency situations there are both Hazard Leaders and Control Agencies: 

    • A Hazard Leader is an organisation with legislated responsibility to undertake planning and development of mitigation / prevention strategies for an identified Hazard / event. (Responsibility to PREVENT and PREPARE for emergencies relating to a particular hazard)
    • A Control Agency is an organisation with legislated responsible to develop response strategies to manage / deal with the effects of an identified Hazard / event. (Responsibility to CONTROL the RESPONSE to a particular emergency)
     
    Flood

    Hazard Leader: Department of Environment, Water and Natural Resources (DEWNR)
    Control Agency: State Emergency Service (SES)

    Severe Weather

    Hazard Leader: State Emergency Service (SES)
    Control Agency: State Emergency Service (SES)

    Urban Fire

    Hazard Leader: SA Metropolitan Fire Service (SAMFS)
    Control Agency: SA Metropolitan Fire Service (SAMFS)

    Rural Fire

    Hazard Leader: SA Country Fire Service (SACFS)
    Control Agency: SA Country Fire Service (SACFS)

    Animal & Plant Disease

    Hazard Leader: Primary Industries & Resources of SA (PIRSA)
    Control Agency: Primary Industries & Resources of SA (PIRSA)

    Earthquake

    Hazard Leader: Department of Transport, Energy and Infrastructure (DTEI)
    Control Agency: SA Police (SAPOL)

    Terrorism

    Hazard Leader: SA Police (SAPOL)
    Control Agency: SA Police (SAPOL)

    Escape of a Dangerous Substance

    Hazard Leader: SafeWork SA / Department of the Premier and Cabinet
    Control Agency: SA Country Fire Service (SACFS) or
    SA Metropolitan Fire Service (SAMFS)

    Human Epidemic

    Hazard Leader: Department of Health (DoH)
    Control Agency: Department of Health (DoH)

  • State Act of Parliament

    All State emergencies are governed under the Emergency Management Act 2004 which provides the authority for the State Emergency Plan. A copy of the Act can be found from the South Australian Legislation web site State Emergency Management Act (SA)

    State Emergency Plan

    The State Government has developed a State Emergency Plan. This details the responsibilities and strategies of State Government to manage significant state emergencies.

    Regional Council Approach

    The Cities of Holdfast Bay, Marion, Mitcham and Unley have developed a Regional Framework that is designed to provide support to current Council systems in place to manage emergencies as well as provide scope for future, ongoing planning and development of improved strategies to prevent, prepare to respond to or recover from emergencies within the community.

    SCEMPlan is a Regional based Emergency Management framework that has been developed following consultation with internal and external stakeholders and in conjunction with Emergency Service Organisations. SCEMPlan is a 'live' document, with continuous and ongoing review being required to ensure that it continues to reflect best practice and supports current local arrangements.

    Emergency Management Project Work

    The four partner Councils; Holdfast Bay, Marion, Mitcham and Unley have undertaken Emergency Management Project work for the past two years, with the assistance of federal funding from the Local Grants Scheme of the Working Together to Manage Emergencies.

    The Stage 1 Project focussed on undertaking an Emergency Risk Assessment across the Region, with a large emphasis placed upon Community opinion.

    The Stage 2 Project has seen a significant increase in the awareness of Emergency Management and its Planning across the Region.

    Stage 2 has also seen the development of

    • Regional Emergency Management arrangements
    • Emergency Management Training programme for employees
    • Creation of online Emergency Management information portal

    A final outcome of the Stage 2 Regional Emergency Management Project is the Sturt Community Local Government Emergency Management Planning Forum. This group is tasked with the ongoing planning of Emergency Management arrangements across the Region and to maintain the essential link between the partner Councils.

  • Severe Weather & Storms

    On the Australian continent severe weather can range from isolated thunderstorms to intense low pressure systems affecting thousands of square kilometres. Large scale deep low pressure systems cause widespread flash flooding and gale to storm force winds extending over 400 to 1,000 square kilometres.

    A severe thunderstorm is defined by the Bureau of Meteorology as one which produces:

    • Hail, diameter of 2 cm or more ($2 coin size)
    • Wind gusts of 90 km/h or greater
    • Flash floods
    • Tornadoes, or any combination of these
    The SA State Emergency Service would be happy to give you more detailed information about flooding and prevention. For more information, visit the SA State Emergency Service website.
  • Flooding

    Floods occur when water covers land which is normally dry. They may result from prolonged or very heavy rainfall, severe thunderstorms, monsoonal (wet season) rains in the tropics, or tropical cyclones. Other, less common causes include dam failure or storm surge and tsunami - both involving rapid seawater flooding.

    People who live near rivers, or in low-lying coastal areas, live with the greatest threat of floods. Periods of heavy rain, not necessarily in their area, can lead to rises in the water level of streams and rivers to a point where channels can no longer hold the volume of water. Alternatively, for some coastal dwellers there is the threat from the sea.

    The Patawalonga Lake System as well as numerous creeks systems, such as Brownhill Creek / Keswick Creek / Parkland Creek / Minno Creek and Sturt Creek are all well known to be affected by rising waters and flooding.

    The City of Unley has partnered with State Emergency Service (SES) to provide community education and awareness of flood risk within the Council area. Although flooding is not common or widespread, it can be distressing and costly.

    For further flooding information, visit the SA State Emergency Service website.

  • Bushfire

    Bushfires are an intrinsic part of Australia's environment. Natural ecosystems have evolved with fire, and the landscape, along with its biological diversity, has been shaped by both historic and recent fires. Many of Australia's native plants are fire prone and very combustible while numerous species depend on fire to regenerate.

    Wild firebreaks along property boundaries must be maintained and fuel reduction (controlled) burning is carried out during the cooler seasons. The risk of a bushfire occurring can be reduced if people take a little more care and use common sense when dealing with fire or materials that can ignite easily. A carelessly thrown cigarette butt, or a campfire not properly extinguished, are just two common causes of fires.

    The Country Fire Service would be happy to give you more detailed information about fire safety and prevention. For more information, visit the SA Country Fire Service website. 

  • Earthquake

     

    An earthquake is the shaking and vibration at the surface of the earth caused by underground movement along a fault plane or by volcanic activity. Any part of Australia could experience an earthquake. There is no accepted method to predict earthquakes, however, some regions are more earthquake-prone than others.
     
    Parts of South Australia including Adelaide and the mid-north are earthquake hazard areas with a high potential for future earthquakes. Eden-Burnside Fault Zone (composed of several different individual faults) lies at the base of the main scarp of the Adelaide Hills. It begins around One Tree Hill in the northern suburbs and extends as an escarpment of approximately 200 metres high in a slightly curving line for about 30 kilometres before encountering the sea at Marino. This escarpment is known as the 'Hills Face Zone'.

    Earthquakes are a natural hazard which cannot be prevented but the effect that an earthquake has on your family can be reduced if you have a plan. The State Emergency Service or Department of Transport, Energy and Infrastructure (DTEI) would be happy to give you more detailed information about Earthquakes.

    For more information, visit the SA State Emergency Service website and DTEI website.
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