How to lodge a complaint
If you have a problem, issue or concern about the services, decisions or actions of Council we would like to hear about it.
Council has a complaint management system in place to ensure all complaints are dealt with fairly and efficiently.
Download the Ombudsman's Audit of Complaint Handling in South Australian Councils.pdf for more information.
Upon receipt of your complaint we will direct it to the department best able to undertake an investigation. A Council Officer may contact you to discuss your concerns or to ask for further information. Once the complaint has been investigated, we will respond to you, giving the reasons for our decision or intended future actions.
We aim to acknowledge receipt of your complaint within 3 working days and respond to your complaint within 10 days. If we are unable to respond within 10 days we will contact you to explain why and advise the timeframe in which we will be able to respond.
If you are not satisfied that your complaint has been adequately resolved you can request an internal review. An independent senior officer will then undertake an investigation of the issue and make a determination on the matter. Contact the General Manager Corporate Services on 8372 5111 to request an internal review.
You have the right to take your complaint to an external agency at any time if you are unsatisfied with the way it is being handled. The Ombudsman can be contacted via phone on 8226 8699 or by visiting the Ombudsman wesbite.
You can make a complaint by completing and submitting the form below or by sending the form in the following document Complaints From(148 kb).
You must provide your contact details so that we can seek further information and respond to you about the investigation and resolution of your complaint.