Contact us

Need help, or want to tell us something? We can help you find information about your enquiry, or offer you a variety of ways to contact us.

Need to report an issue?

Tell us more about the issue you would like to report and we can help you work out the best way to resolve it.

Need to make a payment online?

Make a rates, invoice, infringement or application payment online.

Pay online

Want to give a compliment, make a complaint or provide us with a suggestion?

Complete the form below to let us know.

How to contact us


Did you know that you can report an issue to Council online?

An example of the types of issues that can be reported are;

  • Footpaths that require repair or sweeping is required
  • Road potholes or damage,  road sweeping or line marking requests
  • Issues with drains such as blocked drains, or flooding of water on roads and footpaths
  • Tree maintenance requests for trees on Council property. This may include a fallen tree or tree branches, or if a street tree requires trimming as it poses a hazard to pedestrians or vehicles.

 Report online now

By Phone

Council Customer Service
(08) 8372 5111 (all hours)

Unley Swimming Centre
(08) 8372 5456
Unley Civic Library
(08) 8372 5100
Goodwood Library
(08) 8372 5166




  • We will aim to answer your call within 30 seconds. If there is an unexpected delay answering your call, we will let you know and give you the option of requesting a call back. If your call is made after hours, you can leave a message with our after hours service.
  • We will aim to resolve enquiries at your first point of contact with us.
  • If you are making a request that requires action, you will be provided with a reference number to quote, should you need to re‑contact us.
  • If the enquiry is of a technical or specialist nature, we will transfer you to the appropriate Officer.
  • If the Officer is unavailable, we will take a message and your call will be returned within 2 working days.


In Person

Visit us

181 Unley Road, Unley.

Monday to Friday, 8.30am - 5.00pm



  • We will greet you with warmth, respect and understanding and identify ourselves.
  • We will aim to deal with your enquiry, service request, payments and bookings immediately.
  • If the enquiry is of a technical or specialist nature, will contact the appropriate Officer. If the Officer is unavailable, we will take a message and the Officer will contact you.
  • We have private meeting rooms so you can discuss queries that are sensitive or private.



Email us



  • We will acknowledge your correspondence within 5 working days and if the matter will take longer to resolve, we will inform you of the resolution timeframe.
  • If we cannot meet promised timeframes, we will contact you and explain the reason for the delay and when resolution can be expected.
  • We will use clear and concise language in our correspondence to you.
  • We will provide you with the name and contact details of the Officer dealing with your matter.



Emergency Management

Learn how to prepare for an emergency, understand Council's role in emergency management, know who to contact in specific emergencies and what to do in the recovery phase of an emergency.

Find out more