Pay for parking

Pay by Plate is an easy, secure and paperless way to park.

Just follow these three simple steps to ‘pay by plate’ at the parking ticket machine:

1. Enter your vehicle's plate number on the touchscreen.
2. Choose the amount of time you want to park for.
3. Tap your credit/debit card or mobile payment device using the card reader.

Pay by QR code is an easy, secure touch-free way to park.

If you don’t want to use the ticket machine touchscreen, simply scan the QR code displayed on the machine or nearby parking sign to access the UPark web app on your smartphone.

Follow these four simple steps to pay on the UPark web app:

1. Scan the QR code on the ticket machine or nearby sign.
2. Select the amount of time you want to park for.
3. Enter your vehicle’s plate number.
4. Enter your payment details and confirm payment.

The City of Unley upgraded its parking ticket machines to modern Pay by Plate parking ticket machines. This upgrade aligns with the technology currently used in the neighbouring City of Adelaide, providing a more consistent, easier experience with enhanced functionality for users.

Our previous machines required credit card reader upgrades to remain operational. Rather than retrofitting the already ageing machines, transitioning to Pay by Plate parking ticket machines was a more cost-effective and future-proof solution.

Previously, there were nine parking ticket machines across our City. These have been replaced with seven Pay by Plate parking ticket machines at the following locations:

• Bartley Crescent, Wayville – 4 Pay by Plate parking ticket machines (replaced 5 pay-for-use ticket machines)
• Cooke Terrace, Wayville – 1 Pay by Plate parking ticket machines (replaced 1 pay-for-use ticket machine)
• Rose Terrace, Wayville – 1 Pay by Plate parking ticket machines (replaced 1 pay-for-use ticket machine)
• Railway Terrace South, Goodwood – 1 Pay by Plate parking ticket machines (replaced 2 pay-for-use ticket machines)

Fewer machines have been installed as there are now more flexible ways for users to pay for parking. The UPark web app enables users to pay for parking using their smartphone to scan a QR Code displayed. Users are not required to use the parking machine if they prefer a ‘touch-free’ way of parking.

Although the number of ticket machines have been reduced from nine to seven, they are still accessible for those who prefer this method of payment.

Fewer machines on our streets means reduced street clutter and improved footpath aesthetics.

Pay by Plate parking ticket machines offer a range of improvements that enhance the parking experience for users:

• No more paper tickets - just enter your plate number, pay and go without the need to return to your vehicle to display a ticket.
•  A choice of flexible, secure and contactless payment options.
•  Fewer machines on our streets thanks to improved technology and efficiency.
•  Consistent parking technology across our City and neighbouring City of Adelaide.
•  User-friendly touchscreens, paperless ticketing and solar powered machines for a more convenient and sustainable experience.

The UPark web app is a smartphone platform used across the City of Adelaide, and adopted by the City of Unley, as a convenient way to pay for parking.

Users can simply scan a QR code displayed on a parking machine or parking sign to pay for parking with their smartphone.

Yes, you can save the UPark web app by entering app.customer.upark.com.au into your smartphone’s internet browser and following the instructions to save it to your phone.

The UPark web app is a progressive web app (PWA). A PWA or ‘web app' is a website that you can install directly on your device, making it behave like a traditional app.

Once downloaded, it appears on your home screen just like an app, and when you open it, it runs in a way that will feel like a regular app - offering fast, easy access and a smooth user experience. It's like having a website experience, in an app environment, without having to visit the app store or download updates.

More information and instructions are provided on the City of Adelaide’s UPark website.

Using the new parking ticket machines are easy! Clear, easy-to-follow instructions are available at each parking machine and on the UPark web app to guide you.

As this technology was introduced across the City of Adelaide in 2023, you may already be familiar with the system.

Upgrading the parking ticket machines in our City are part of Council’s commitment to improving public infrastructure, and, are a key action of theUnley Parking Management Plan 2023–2033.

You can contact us for assistance via email at pobox1@unley.sa.gov.au or by phone at 08 8372 5111.

You can choose to pay for your parking by either using a Pay by Plate parking ticket machine, or, by scanning a QR code on your smartphone and paying via the UPark web app.

Both options are easy, and there's no need to return to your vehicle to display a physical ticket on your dashboard. Just remember your vehicle’s plate number as you’ll need this to pay for your parking.

Instructions are available below, and, at each ticket machine.

Pay by Plate is an easy, secure and paperless way to park.

Just follow these three simple steps to ‘pay by plate’ at the parking ticket machine:

1. Enter your vehicle's plate number on the touchscreen.
2. Choose the amount of time you want to park for.
3. Tap your credit/debit card or mobile payment device using the card reader.

Pay by QR code is an easy, secure touch-free way to park.

If you don’t want to use the ticket machine touchscreen, simply scan the QR code displayed on the machine or nearby parking sign to access the UPark web app on your smartphone.

Follow these four simple steps to pay on the UPark web app:

1. Scan the QR code on the ticket machine or nearby sign.
2. Select the amount of time you want to park for.
3. Enter your vehicle’s plate number.
4. Enter your payment details and confirm payment.

No, you do not need to create an account or sign up. You can simply pay for parking as a guest.

There is an option to create an account if you wish to save your details and make future parking even easier.

Once you have completed your parking transaction at the machine, you will be asked if you want an e-receipt. If you select 'Yes’ there will be a couple of options:

• scan the QR code displayed on the machine to load the receipt directly to your device, or
• note down the receipt code and go to ‘www.my-receipt.com’ to retrieve your receipt.

When paying using the QR Code and UPark web app, you will have the option to have an e-receipt emailed to you.

At the end of your transaction you will have an option to set up your email and create an account. If you create an account, you will receive e-receipt emails for future transactions.

Yes, if you return to the parking machine and enter your vehicle registration plate number, you can check the remaining time on your ticket.

We anticipate minimal interruptions as the Pay by Plate parking ticket machines are solar and battery powered, plus if a telecommunication provider is unavailable, they will automatically switch to one that is available.

However, if there is an issue, instructions for users will be provided on screen. If the screen is not working, you can pay for your parking by scanning the QR Code displayed on the machine or nearby parking sign.

For further assistance or to report a parking device outage, please phone the City of Unley on (08) 8372 5111.

All payments are completed with fully certified PCIDSS terminals and software solutions.

In addition, personal data does not need to be entered to park, however, it can be supplied if you wish to be emailed your receipt. This data is encrypted immediately and is not accessible, even by Council.

No, tickets are ‘paperless’, so you do not need to display a ticket on your car.

Simply pay for your parking and you’re good to go!

No, our Parking Officers can see the details of all electronic tickets on our system. They will match your vehicle’s plate number to your electronic ticket.

If you have received a parking fine (also known as a parking expiation notice), you can view the details online and choose what action to take to resolve your fine. For more information or to submit a request, visit the Parking fine disputes page on our website.

The UPark web app is developed by the City of Adelaide to support the efficient management of parking. The City of Unley has adopted the UPark web app as a convenient way to pay for parking at the small number of locations where pay-for-use parking is available in our City.

To learn more about the app, how to use it, and its features, visit the City of Adelaide’s UPark website.