Aged Care Quality and Safety Commission
The role of the Aged Care Quality and Safety Commission (Commission) is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care.
The Commission is the national end-to-end regulator of aged care services, and the primary point of contact for consumers and providers in relation to quality and safety.
The commission encourages clients and/or carers, if comfortable, to resolve concerns directly with the provider – but provides support to resolves concerns when direct interaction has not been effective. The website provides useful information about how to make a complaint.
Phone: 1800 951 822
Aged Care Quality and Safety Commission website
Health and Community Services Complaints Commissioner (HCSCC)
Phone: (08) 8226 8666
The HCSCC assists service users, carers and service providers to resolve complaints about health and community services in South Australia. The office encourages and assists consumers to resolve complaints directly with the service provider, but can assist with dispute resolution when direct interaction has not been effective.
Disability Advocacy and Complaints Service of South Australia (DACSSA)
DACSSA provides support, information and advocacy for all people with disability, their families, friends and carers.
Phone: (08) 7122 6030