Rates help for businesses

If you have been impacted by loss of income or are facing financial hardship and require support with managing your Rates payments, please complete the application below.

Potential arrangements may include;

  • Payment plans and extensions of time to pay
  • Postponement of rates

Council will provide flexibility to customers where possible. If you are unable to make payments by the due dates, please Contact Us or complete an application for financial hardship assistance as soon as possible.


Step 1.Check your eligibility

Who can complete this application?

  • You are the person responsible for paying the property rates
  • Tenants should contact their landlord or property manager to discuss potential assistance
  • Commercial ratepayers who have been required to close due to COVID-19
  • Business ratepayer eligible for the JobKeeper or JobSeekers payment

Step 2.Complete the Application

  • You will be required to provide documentation that supports the financial impact to your business. This could include;
    • Proof of rent relief to tenant from landlord
    • Proof of forced closure due to COVID-19
    • Jobkeeper notification
    • Loss of income or BAS statement

Apply now

Step 3.What happens next?

We will assess your application within 5 working days and let you know the outcome. If we need more information, we will contact you directly.