We're here to help with all of your enquiries.
Monday to Friday, 8.30am to 5pm 181 Unley Road, Unley
T: 08 8372 5111 (all hours) F: 08 8271 4886 E: pobox1@unley.sa.gov.au PO Box 1, Unley SA 5061 ABN: 63 714 797 082
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View the Elected Member contact details.
The City of Unley welcomes calls made through the National Relay Service (NRS). Phone: 1800 555 677.
Phone: 133 677 (24 hours per day, seven days per week) for people who have speech/communication impairment only and are not hearing impaired. Speak and Listen Service (SSR): 1300 555 727.
The City of Unley is committed to providing excellent customer service and we value your feedback.
When an employee or volunteer exceeds your expectations in service delivery, we would very much like to hear about it. Recognising outstanding effort assists us in encouraging and promoting excellent customer service across the organisation.
To lodge a compliment, please complete the feedback form.
If you have a problem, issue or concern about the services, decisions or actions of Council we would like to hear about it.
To lodge a complaint, please complete the feedback form below.
Upon receipt of your complaint we will direct it to the department best able to undertake an investigation. A Council officer may contact you to discuss your concerns or to ask for further information. Once the complaint has been investigated, we will respond to you, giving the reasons for our decision or intended future actions.
We aim to acknowledge receipt of your complaint within three working days and respond to your complaint within ten days. If we are unable to respond within ten days we will contact you to explain why and advise the timeframe in which we will be able to respond.
If you are not satisfied that your complaint has been adequately resolved you can request an internal review. An independent senior officer will then undertake an investigation of the issue and make a determination on the matter.
You have the right to take your complaint to an external agency at any time if you are unsatisfied with the way it is being handled. The Ombudsman can be contacted via phone on 8226 8699 or by visiting the Ombudsman website.
If you have a suggestion about the services, decisions or actions of Council we would like to hear about it.
To make a suggestion, please complete the feedback form.
Issues you can report online include:
Emergency events can occur at any time with little warning and cause diverse and widespread impacts across affected communities. The City of Unley works to minimise these threats and contribute to the safety and wellbeing of our community by participating in local emergency management alongside our neighbouring councils. The below information will help you prepare for emergencies at an individual level, understand the Council's role in emergency management, know who to contact in specific emergencies and what to do in the recovery phase of an emergency.
Stay focused, stay relevant, stay on the line.
If you answered YES call Triple Zero (000). Triple Zero calls are free.
For non-urgent Police assistance, phone 131 444. To report a crime, visit the Crimestoppers website or phone 1800 333 000.
If you are deaf or have a speech or hearing impairment call 106. This is a Text Emergency Call, not SMS. You can call from teletypewriters.
For storm and flood assistance phone 132 500. Or visit the SES website. If the matter is life threatening, phone Triple Zero (000).
The South Australian Metropolitan Fire Service (MFS) is the primary provider of structural firefighting services to the State of South Australia. If the matter is life threatening, phone Triple Zero (000).
The South Australian Country Fire Service (CFS) serves communities through dedicated volunteers delivering professional fire and rescue services to outer metropolitan, regional & rural South Australia. If the matter is life threatening, phone Triple Zero (000).
State government information for emergencies and safety on the sa.gov.au website.
Access key public safety and emergency information sources from a wide range of emergency and essential service agencies, government and community partners on the Alert SA website.
The Bureau of Meteorology's website and weather app, BOM Weather, provides the most accurate weather information at your fingertips, including:
PIRSA provide advice to primary industries on how to manage certain emergencies. Report illegal activity or suspected sighting of pests or disease.
Being prepared for an emergency, including being ready to go, can help you save precious time, especially if you have to leave your home in a hurry.
Find out how prepared you are by taking the Are you prepared? quiz.
The following links will help you preparations.
All State emergencies are governed under the Emergency Management Act 2004 which provides the authority for the State Emergency Plan.
The State Government has developed a State Emergency Management Plan. This details the responsibilities and strategies of State Government to manage significant state emergencies.
For the purpose of emergency management, South Australia is divided into 11 Emergency Management Zones. The City of Unley is part of the Eastern Adelaide Zone together with our neighbouring councils:
Key Hazards and Risks relevant to the Eastern Adelaide Zone have been assessed and summarised in the Eastern Adelaide Zone Emergency Management Plan. Though not a lead agency in an emergency situation, councils play a fundamental role in emergency management because of strong relationships with the local community and knowledge of locally available resources. In partnership with state government, councils contribute to the safety and wellbeing of communities by participating in local emergency management with principal roles and responsibilities including:
For emergency assistance during a storm event phone the State Emergency Service on 132 500. To prepare for an extreme storm, visit the SA Government Extreme Storm website. For warnings and alerts, visit the Alert SA website.
For emergency assistance during a flood event phone the State Emergency Service (SES) on 132 500. To prepare for a flood, visit the SA Government Flood website. For warnings and alerts, visit the Alert SA website.
For emergency assistance during a bushfire dial Triple Zero (000). To find out more information about:
For information about infectious diseases, disease prevention and flu pandemics, visit the SA Government website.
Report suspicious activity to the National Security Hotline on 1800 123 400 or SA Police on 131 444. To find out what to do before, during and after a terrorist incident visit the SA Government website.
For information on more types of emergencies, visit the following SA Government web pages:
For general information about disaster recovery, including what services may be offered and how they are provided, visit the South Australian Government Disaster Recovery website.
To find out about donating during an emergency, visit the SA Government website.
'We Do' is an initiative of Volunteering SA&NT and the Government of South Australia. Create a profile to be notified of opportunities matched to skills and interests. Search hundreds of volunteer positions in South Australia, express interest and apply directly with organisations. Log and print a record of your volunteer hours.