Community Support & Wellbeing

Support, respite, wellbeing and social services for older people and their carers.

Commonwealth Home Support

The City of Unley’s Commonwealth Home Support Program (CHSP) supports the independence of older people and their carers, by providing a range of in‑home assistance, social activities and centre‑based social programs.

The program aims to assist people to remain living as independently as possible within their own home and communities, to maintain their quality of life and enhance their health and wellbeing.

We aim to provide a quality service with fair access based on individual need and our ability to meet that need. You have a right to be fully informed and make decisions about the services you use, and to expect that your dignity, privacy and confidentiality are respected and upheld.

You also have the right to refuse a service and appeal any decision about service provision that you are not satisfied with. If you wish, you can involve an advocate of your choice to act on your behalf.

The CHSP upholds and abides by the Charter of Care Recipients’ Rights and Responsibilities for Home Care (Aged Care Act 1997).

To access all CHSP support, you will first need to register with My Aged Care who will issue you a reference number (AC number). In most situations you may also need a home assessment by a Regional Assessor who can help you decide what levels of support you need and refer you to an agency who can best meet your needs.

The Commonwealth Home Support Program is funded by the Federal Government. If you would like to access a Commonwealth Home Support Program you can nominate the City of Unley as your preferred provider.

To contact My Aged Care phone 1800 200 422 or visit My Aged Care.

My Aged Care

Registration and assessment processes to access basic community support services, complex community care packages or residential care, begin with the central contact centre called ‘My Aged Care’.

  • How does My Aged Care work?

    My Aged Care is both a contact centre and a referral point. When you contact My Aged Care for the first time, you should expect the following:

    • If you only need a basic service, your registration will be completed over the phone and a referral sent to your ‘preferred provider’ through an independent body called a Regional Assessment Service (RAS).
    • Your registration with My Aged Care may indicate you need a Home Support Assessment by the RAS to access entry level services with your ‘preferred provider’.
    • If you require more complex care, My Aged Care will arrange for you to meet with an Aged Care Assessment Team (ACAT) to help work out more complex packages of home care (there are four levels) or access to residential care.
  • How to contact My Aged Care

    There are three ways to start the registration process with My Aged Care:

    • Telephone toll free on 1800 200 422 (weekdays 8am to 8pm and Saturdays 10am to 2pm)
    • Use My Aged Care’s interactive website myagedcare.gov.au
    • Be referred by a service provider (such as the City of Unley).
  • Naming a preferred provider

    Naming a preferred provider is about you having choice. You can nominate the City of Unley as your preferred provider or, if you wish, name an alternative organisation.

    If you do not nominate a preferred provider, you will be referred to an organisation in your local area that is able to deliver the service. Alternatively, you may be provided with a referral code which you can take to your own provider.

  • Further information and help

    Our Commonwealth Home Support Program staff can assist you to contact My Aged Care online or by phone, or if you wish, we can streamline the process by liaising with My Aged Care on your behalf.

    With some basic information we can start the registration process. You may then be contacted by a representative from My Aged Care and, if an assessment is necessary, they will arrange it for you.

    As your preferred provider, we can work directly with you to ensure the support and services delivered through the City of Unley’s Commonwealth Home Support Program is flexible and meets your needs.

In-Home Support

The In-Home Support Program aims to contribute to resident safety, minimise hazards inside and outside the home and enable residents to maintain an independent lifestyle.

For further information regarding the In Home Support Program including fees and frequency, phone 8372 5126.

  • Domestic & Home Support Services

    These services aim to provide frail older people with assistance to undertake domestic chores to maintain their capacity to manage everyday activities in a safe and secure home environment.

    Services can be provided as a short-term service to assist residents who have recently been discharged from hospital or experienced a significant change in circumstance. Or in certain circumstances we can offer ongoing support.

    Domestic assistance is provided in the home and refers to:

    • General house cleaning
    • Unaccompanied and accompanied shopping
    • Laundry assistance
    • Bed making.


    Clients are required to provide their own equipment and cleaning materials for all spring clean and domestic services.

    Interior Spring Clean

    This service aims to assist residents with heavier cleaning and may include cleaning tops of cupboards, cupboard doors, light fittings and window sills, high dusting, ceiling and exhaust fans, removal of cob webs, oven cleaning, removing curtains for washing, wiping bathroom tiles and shower alcoves.

    Window Cleaning

    Includes interior and exterior windows and sills and may also involve taking down window screens where possible.

  • Home Maintenance & Modification Services

    These services aim to assist residents to maintain their independence, safety, accessibility and health and wellbeing within the home environment to ensure the home is maintained in a safe and habitable condition.

    Minor home maintenance repairs and tasks available include:

    • Changing light globes and tap washers
    • Installation of key safe boxes and magnetic door catches
    • Replacement of smoke alarm batteries and installation of smoke alarm devices
    • Minor carpentry and fencing
    • Fly wire screen repairs.


    Assistance with the Council’s hard waste removal is also available. Other tasks and repairs can be discussed at the time of request.

    Gutter Cleaning

    Some conditions apply.

    Home Modifications
    Installation of grab rails and other home modifications as recommended by an Occupational Therapist.
  • Garden Maintenance

    Basic pruning and general gardening services such as light weeding/slashing, sweeping and raking are offered to improve safety and accessibility in the garden. Height limitations apply to all pruning work and service does not include lawn mowing.

    These services aim to contribute to resident safety and minimise hazards such as obstructed access to pathways and washing lines, possible fire hazards and the reduction of overgrowth to improve security and alleviate attraction of pests.

    Some work may require an assessment before work can commence.

    Volunteer Gardening Program

    Once off annual gardening service to assist with basic duties and garden beautification such as rose pruning, light trimming of shrubs and hedges, re-potting and mulching of garden beds. Assessment is required.

    A client contribution fee applies to all domestic services. Fee waivers can be requested for those experiencing financial difficulties.

    For further information regarding the In-Home Support Program including fees and frequency, please phone 8372 5126.

Wellbeing & Social Programs

Our wellbeing and social programs are designed to provide social support to eligible residents living within the Eastern Region who are socially isolated. Each program supports residents to feel socially connected within their community.

  • A Day at the Market

    Share this outing with other Unley residents, with volunteer assistance if needed. After a stroll through the market, the group meets to enjoy lunch and coffee together. The community bus provides return transport from your front door to Adelaide's Central Market.

    For more information about our programs, phone 8372 5144.

  • Friendly Visiting
    One-on-one volunteer support provided to eligible residents. Friendly visits to your home for a cup of tea and conversation, an opportunity to play a board game, or time to get ‘out and about’ somewhere close by.

    For more information about our programs, phone 8372 5144.
  • Meet Me Monday
    Meet Me Monday is a social support program held at the Unley Community Centre on the 2nd and 4th Monday of each month, from 10.30am to 2.30pm, for residents with early stages of dementia or memory loss, and their carers.

    Participants enjoy a fun and friendly day with a variety of activities including tasty lunches cooked onsite, games, bus trips, guest speakers, exercise and art.

    Meet Me Monday offers a great opportunity to relax while developing friendships and support networks within your local community.

    For more information about our programs, phone 8372 5144.
  • Exchanging Memories
    Exchanging Memories supports residents who have some memory loss. Would you like to reminisce and celebrate your life and past experiences, share your history or stories, or simply share a coffee and chat? Skilled volunteers are matched with residents to share these experiences.

    For more information about our programs, phone 8372 5144.
  • Buddies at Breakfast
    Join us for breakfast and conversation at our weekly men’s breakfast every Friday at Unley Park Sports Club. It’s a great way to meet other men in a relaxed and friendly environment.

    Depending on the weather, we try our hand at bowls, petanque and croquet with support and guidance from the club and staff. Or, we stay inside and enjoy a cuppa, share a yarn or joke, play billiards and maybe compete in a fun quiz.

    Support with transport may be available. Talk to us if a male in your life wants to attend and could use the support of a carer or volunteer. Alternatively, if a male carer wants to attend, we may be able to arrange care for their loved one at home.  

    Registration for catering purposes is essential. A referral to the My Aged Care program is necessary. The City of Unley can assist you with this.

    For more information about our programs, phone 8372 5191.
  • Paws 'n' Parks | Expressions of interest now open

    We are now seeking expressions of interest for Paws 'n' Parks, a new program for you and your dog to meet others at the park.

    This is a fantastic opportunity to create social connections, form relationships with other community members and their dogs, and gain knowledge and an understanding of dog care and behaviours.

    The program includes:

    • 6 weekly sessions
    • 1½ hours each week
    • Dog friendly park
    • Guest speakers
     

    To register your interest please contact the Wellbeing Program Coordinator on 8372 5191 or email chsp@unley.sa.gov.au

Carer Support & Respite

The Carer Support & Respite Program aims to support and maintain relationships between carers and clients by providing flexible respite options to carers of older people so that carers can take a regular break. Respite care benefits the carer through providing supervision and assistance to the older client. The carer may or may not be present during the delivery of service.

For further information regarding carer support and respite services including fees and frequency, phone 8372 5126.

  • In-home Respite
    Provides a daytime support service for carers of clients needing assisted support in the carer’s or the client’s home.
  • Out of Home Respite
    Provides a daytime support service for carers of clients needing assisted support. The client is taken on social activities outside of the home.
  • Care for Young Person with Disability
    The Carer Support and Respite Program can also provide limited services for carers who care for a younger person with a disability. These services are funded through the South Australian Home and Community Care program and can be accessed directly through the Council.

Community Transport

The community transport program is a volunteer driver based service that offers car transport to eligible City of Unley residents to attend medical and health related appointments as well as social activities that promote wellbeing.

To ensure the program is fair and equitable to all eligible residents, transport services are allocated based on the priority of need and volunteer availability. All requests will be looked at on an individual basis and medical appointments do take priority over social activities.

Services are available from 9.15am to 3.45pm Monday to Friday and bookings are dependent on the availability of volunteers.

For more information about these services, phone 8372 5405.

  • Transport Requests
    All transport requests must be arranged with the Community Transport Coordinator. It is necessary that as much prior notice as possible is given when requesting transport. Transport may not be available if less than three working days’ notice is given. Please note this is not an emergency service.

    The Council has a duty of care and is responsible for the safety of all service users and volunteers. It is therefore necessary to contact the Community Transport Coordinator to advise of any additional requests or changes to the original booking. Requests for services must not be arranged directly with the volunteer driver.
  • Return Transport
    We will endeavour to provide two way transport whenever possible; however in the situation of transport to hospital / specialist appointments and appointments outside of the Unley City area then transport services will be one way only.
  • Cost
    The cost per trip will be discussed with the Community Transport Coordinator and fees are collected by the volunteer on the day of service.

Community Bus

The Unley Community Bus is a ‘door to door’ service that picks passengers up from their home and transports them to a range of destinations. The service is provided by volunteers and coordinated by City of Unley staff.

For more information or to register, phone 8372 5131.

  • Registration and Cost
    This is a door-to-door service. A volunteer will knock on the door and let passengers know the bus has arrived so passengers are not required to wait on road verge.

    The service requires a $3 donation for a round trip.

    All passengers are required to register. Whilst we ask for registration, it is important to note there is flexibility in the process. This registration will secure passengers a seat on a regular basis, and they only need to call us if they wish to cancel. The registration also provides us with contact information in the unlikely event of an emergency, or if we need to cancel a bus due to inclement weather or any other reason.

    You can register by phoning 8372 5131. Or complete the registration form below and email it to pobox1@unley.sa.gov.au

     

  • Eligibility
    This service is intended for residents living in the City of Unley who are transport disadvantaged, frail, aged, or have a disability. There is no age barrier. Residents must be able to board the bus independently and without assistance disembark at the destination.
  • Shopping Bags
    Passengers must have the ability to carry their own bags. Due to storage on the bus, shopping bags are strictly limited to two per person.
  • Inclusion
    The Unley Community Bus promotes an environment where passengers feel welcomed, supported, safe, and happy. The service values respect, tolerance, inclusiveness and equity. Passengers who demonstrate behaviour or use language that is not supportive of these values may be refused access to the bus.
  • Timetable
    Download the Community Bus Timetable for a list of the times, days and destinations you can book.
     

Additional Community Services

The City of Unley provides a range of other programs, activities and events through our community centres and libraries that are suitable for a broad range of people.

If you are interested in attending one-off events in our libraries and community centres on a range of topics such as dementia, nutrition, emerging research, wills and estates and much more, sign up to our Active Ageing mailing list.

  • Community Centres

    Our community centres located at Clarence Park, Fullarton, Goodwood and Unley are easily accessible and friendly, each offering a huge array of activities for individuals and families of all ages and cultural groups.

    Some activities include:

    • Health, relaxation and fitness
    • Creative pursuits
    • Education
    • Special events.


    The Circuit Cafe at Unley Community Centre offers low cost, nutritionally balanced meals. Open four days a week (closed Wednesday). Bookings essential before 10:30am.

    For more information visit Community Centres.

  • Library Services
    Our libraries are located at Unley and Goodwood and offer an extensive range of informative and entertaining events for adults, including adult education opportunities, and an outstanding program of children's activities.

    Our Home Library Service offers house bound residents the opportunity to have library items deliverd to their home by volunteers. For further infomation about the Home Library Service phone 8372 5137.

    For more infomation vist Unley Libraries.

Feedback 

We value your feedback as it helps us to ensure we are continuing to provide the best possible programs for our community. Provide your suggestions, compliments or complaints, by completing our Community Support & Wellbeing Feedback Form.

Feedback Form