Support, respite, wellbeing and social services for older people and their carers.
The City of Unley’s Commonwealth Home Support Program (CHSP) supports the independence of older people and their carers, by providing a range of in‑home assistance, social activities and centre‑based social programs.
The program aims to assist people to remain living as independently as possible within their own home and communities, to maintain their quality of life and enhance their health and wellbeing.
We aim to provide a quality service with fair access based on individual need and our ability to meet that need. You have a right to be fully informed and make decisions about the services you use, and to expect that your dignity, privacy and confidentiality are respected and upheld.
You also have the right to refuse a service and appeal any decision about service provision that you are not satisfied with. If you wish, you can involve an advocate of your choice to act on your behalf.
The CHSP upholds and abides by the Charter of Care Recipients’ Rights and Responsibilities for Home Care (Aged Care Act 1997).
To access all CHSP support, you will first need to register with My Aged Care who will issue you a reference number (AC number). In most situations you may also need a home assessment by a Regional Assessor who can help you decide what levels of support you need and refer you to an agency who can best meet your needs.
The Commonwealth Home Support Program is funded by the Federal Government. If you would like to access a Commonwealth Home Support Program you can nominate the City of Unley as your preferred provider.
To contact My Aged Care phone 1800 200 422 or visit My Aged Care.
Registration and assessment processes to access basic community support services, complex community care packages or residential care, begin with the central contact centre called ‘My Aged Care’.
My Aged Care is both a contact centre and a referral point. When you contact My Aged Care for the first time, you should expect the following:
There are three ways to start the registration process with My Aged Care:
Naming a preferred provider is about you having choice. You can nominate the City of Unley as your preferred provider or, if you wish, name an alternative organisation.
If you do not nominate a preferred provider, you will be referred to an organisation in your local area that is able to deliver the service. Alternatively, you may be provided with a referral code which you can take to your own provider.
Our Commonwealth Home Support Program staff can assist you to contact My Aged Care online or by phone, or if you wish, we can streamline the process by liaising with My Aged Care on your behalf.
With some basic information we can start the registration process. You may then be contacted by a representative from My Aged Care and, if an assessment is necessary, they will arrange it for you.
As your preferred provider, we can work directly with you to ensure the support and services delivered through the City of Unley’s Commonwealth Home Support Program is flexible and meets your needs.
The In-Home Support Program aims to contribute to resident safety, minimise hazards inside and outside the home and enable residents to maintain an independent lifestyle.
For further information regarding the In Home Support Program including fees and frequency, phone 8372 5126.
These services aim to provide frail older people with assistance to undertake domestic chores to maintain their capacity to manage everyday activities in a safe and secure home environment.
Services can be provided as a short-term service to assist residents who have recently been discharged from hospital or experienced a significant change in circumstance. Or in certain circumstances we can offer ongoing support.
Domestic assistance is provided in the home and refers to:
Clients are required to provide their own equipment and cleaning materials for all spring clean and domestic services.
This service aims to assist residents with heavier cleaning and may include cleaning tops of cupboards, cupboard doors, light fittings and window sills, high dusting, ceiling and exhaust fans, removal of cob webs, oven cleaning, removing curtains for washing, wiping bathroom tiles and shower alcoves.
Includes interior and exterior windows and sills and may also involve taking down window screens where possible.
These services aim to assist residents to maintain their independence, safety, accessibility and health and wellbeing within the home environment to ensure the home is maintained in a safe and habitable condition.
Minor home maintenance repairs and tasks available include:
Assistance with the Council’s hard waste removal is also available. Other tasks and repairs can be discussed at the time of request.
Some conditions apply.
Basic pruning and general gardening services such as light weeding/slashing, sweeping and raking are offered to improve safety and accessibility in the garden. Height limitations apply to all pruning work and service does not include lawn mowing.
These services aim to contribute to resident safety and minimise hazards such as obstructed access to pathways and washing lines, possible fire hazards and the reduction of overgrowth to improve security and alleviate attraction of pests.
Some work may require an assessment before work can commence.
Once off annual gardening service to assist with basic duties and garden beautification such as rose pruning, light trimming of shrubs and hedges, re-potting and mulching of garden beds. Assessment is required.
Our wellbeing and social programs are designed to provide social support to eligible residents living within the Eastern Region who are socially isolated. Each program supports residents to feel socially connected within their community.
Share this outing with other Unley residents, with volunteer assistance if needed. After a stroll through the market, the group meets to enjoy lunch and coffee together. The community bus provides return transport from your front door to Adelaide's Central Market.
For more information about our programs, phone 8372 5144.
We are now seeking expressions of interest for Paws 'n' Parks, a new program for you and your dog to meet others at the park.
This is a fantastic opportunity to create social connections, form relationships with other community members and their dogs, and gain knowledge and an understanding of dog care and behaviours.
The program includes:
To register your interest please contact the Wellbeing Program Coordinator on 8372 5191 or email email@example.com
The Carer Support & Respite Program aims to support and maintain relationships between carers and clients by providing flexible respite options to carers of older people so that carers can take a regular break. Respite care benefits the carer through providing supervision and assistance to the older client. The carer may or may not be present during the delivery of service.
For further information regarding carer support and respite services including fees and frequency, phone 8372 5126.
The community transport program is a volunteer driver based service that offers car transport to eligible City of Unley residents to attend medical and health related appointments as well as social activities that promote wellbeing.
To ensure the program is fair and equitable to all eligible residents, transport services are allocated based on the priority of need and volunteer availability. All requests will be looked at on an individual basis and medical appointments do take priority over social activities.
Services are available from 9.15am to 3.45pm Monday to Friday and bookings are dependent on the availability of volunteers.
For more information about these services, phone 8372 5405.
The Unley Community Bus is a ‘door to door’ service that picks passengers up from their home and transports them to a range of destinations. The service is provided by volunteers and coordinated by City of Unley staff.
For more information or to register, phone 8372 5131.
The City of Unley provides a range of other programs, activities and events through our community centres and libraries that are suitable for a broad range of people.
If you are interested in attending one-off events in our libraries and community centres on a range of topics such as dementia, nutrition, emerging research, wills and estates and much more, sign up to our Active Ageing mailing list.
Our community centres located at Clarence Park, Fullarton, Goodwood and Unley are easily accessible and friendly, each offering a huge array of activities for individuals and families of all ages and cultural groups.
Some activities include:
The Circuit Cafe at Unley Community Centre offers low cost, nutritionally balanced meals. Open four days a week (closed Wednesday). Bookings essential before 10:30am.
For more information visit Community Centres.
We value your feedback as it helps us to ensure we are continuing to provide the best possible programs for our community. Provide your suggestions, compliments or complaints, by completing our Community Support & Wellbeing Feedback Form.
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